Conditions of Use

FLOORING CHOOSING AGREEMENT

This document states the agreement of assuring that you have made the right flooring decision.

The description of the flooring we are installing for you is detailed on your Sales Order. By signing below you are indicating that you have reviewed the Sales Order closely and that the details are all correct. You have checked and made sure that all the item information including: color, design, pattern and quantity are right and according to your requirements. Recheck after making all the decisions that these are the right choices. Alsourayi International is not responsible for any wrong decisions made or mistakes in the sales order. If you have received an item that you didn’t want but is given in the sales order, we can’t exchange or refund the item. If the item was wrong from our side we will immediately refund the item and send you the right item in the shortest amount of time.

Installation Agreement

We thank you for choosing and trusting us to install your floors. We appreciate this opportunity and we guarantee to provide you with the best services and highest qualities.

The following is our agreement for the installation. Al Sourayia International builds the installation agreement based on the following:

Flooring

Furniture & Fixtures

Installing floors may require moving a certain number of furniture item the size of a small sofa or even smaller. There will be additional charges for each extra item. King sized beds count as 3 pieces. Full and Queen sized as 2. Other larger items will be considered on an individual basis We do not move items which we determine are of an unwieldy or dangerous nature including, but not limited to fish tanks, waterbeds, guns, pool tables, grandfather clocks, pianos and organs. Stacking items does not reduce the item count. You can reduce your costs by moving as many items as possible yourselves…i.e. end tables, chairs, knick knacks, lamps etc.Please strip your beds of sheets and linens. Empty bookcases, china cabinets, fridges, etc. We do not move items that are fixed to the floors, walls or ceilings. OUR INSTALLERS ARE CAREFUL WHEN MOVING ITEMS, HOWEVER ALL ITEMS ARE MOVED AT THE CLIENT’S OWN RISK.

Electronics and Electrical Fixtures

Our installers do not unhook or re-hook any electronic equipment. Our installers do not unhook or re-hook any appliances that are hardwired. You will need to hire an electrician to do so

Plumbing

Our installers do not unhook or reconnect gas stoves, toilets, icemakers, gas dryers etc. You may hire our subcontracted plumber or hire your own.

Adult Presence

An adult aged 18 or over must be present to let the installers in. If you will not be home while the installation is being completed, we must have cell phone access in case questions or problems come up on the job. If we are not able to reach you, we may make a reasonable decision on how to proceed, which could mean additional charges such as additional floor preparation, etc.; or choosing between one of two or more possible ways to finish the flooring. You agree that you are responsible for the cost of additional work, or for the appearance of the job because our installers chose to finish flooring one way instead of an alternative method, and we were not able to reach you.

Pets

Homeowner is responsible for securing all pets prior to installer’s arrival and for the duration of the installation.

Power and Room Temperature

Electrical power must be available at the job site. Carpet: Job site must be acclimated to at least 67 degrees for 3 hours before, during and after the installation. Hardwood: Job site must be acclimated to normal living conditions 3 days before the wood is delivered to the job site and then for the life of the floor.

Pull up of Existing Floors

Pull up and disposal of any existing flooring is not included with your order unless specifically itemized in the Sales Order. Pull up of glued carpet. We will quote you a basic price for this work, however we cannot be held responsible for unforeseen situations. If the glue on the existing carpet is extremely aggressive or if in the process of pulling it up there is damage to the subfloor that must be repaired we reserve the right to charge for the extra costs of additional labor and materials. Pull up of wood floors, tile, or vinyl. We will quote a basic price, however the price could rise due to unforeseen circumstances. We are not licensed to remove flooring or house components with lead paint. If extra charges apply you will be notified at once and you have the option of paying the additional money or doing the work yourselves. There will be no refund of the materials ordered to do the job.

Additional charges

Stairs

There are many ways to install stairs. Be sure to discuss with your salesperson which method you want us to use. If the method of installation is not specified in the Purchase Order, then we will choose what we determine in our discretion to be the best one.

Custom work: It is best to

discuss with salesperson
be home when the installer is doing the work so specific concerns can be addressed

Seams

We guarantee professionally constructed durable seams. Professionally constructed seams are not invisible seams. There are many factors affecting whether a seam will be visible including but not limited to the type and amount of natural or artificial lighting in the room, the thickness, construction and color of the carpet.

Quarter Round moldings

Should be removed for best carpet installation

Doors

Door cutting is not included in your quote, if this should become necessary.

اHidden Wires or Other Unusual Condition

In the event the consumer has wires or other conditions hidden under their existing floor we must be notified of this fact prior to our pulling up the existing floor.

Scheduled Installation Times

Estimated arrival and finish times are only a guide. Many circumstances during the day can cause our crews to run ahead or behind schedule. You will be notified if this happens.

Baseboards

Carpet: Some surface scratching may occur. Touch up is the homeowner’s responsibility.

Defective Flooring

Fortunately, it is a very rare situation, but should we determine that the flooring materials that we install in your home are defective we make it a top priority to replace the materials.

Job Completion

Our installers are expected to clean up and remove all trash, except for larger pieces of carpet, vinyl, and tile, which you may want to keep for future use.

Payment

Payment is due immediately upon completion of the job, to be collected by the installers. If you will not be home at the time of completion, arrangements must be made to pay the balance in advance. There are different methods for the payment process like cash on delivery or bank transaction. You can even divide the amount of money required to one whole amount or partially divided and paid before the delivery process.

Cancelled Installation Policy

Once you schedule an installation it must be cancelled before 12p.m. on the previous business day (Monday through Friday) otherwise a $25.00 fee will be assessed for late cancellation.

Maintenance

Proper maintenance is essential for best results and warranty service. You can find maintenance instructions for all products at www.pelletierrug.com. You agree to follow maintenance instructions. Do not use plastic over flooring to “protect it”. This can damage your floor and void your warranty. For vinyl floors, please use shades or curtains to minimize the possibility of damage due to UV radiation and to keep your warranty intact.